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** E,G002/CI-02-2034; Northern States Power Co. d/b/a Xcel Energy
E,G002/M-12-383
In the Matter of an Investigation & Audit of Service Quality Reporting - Fraudwise Report;
In the Matter of the Petition of Northern States Power Company d/b/a Xcel Energy for Approval of Amendments to its Natural Gas and Electric Service Quality Tariffs Originally Established in Docket No. E, G-002/CI-02-2034.
1. Should the Commission accept Xcel Energy’s Annual 2025 Quality of Service (QSP) Report?
2. Should the Commission find that Xcel Energy exceeded the Customer Complaint metric threshold as set by its QSP tariff?
3. Should the Commission approve Xcel Energy’s proposal to use 50% of the Customer Complaint underperformance penalty for bill credits to past due customers?
4. Should the Commission require a third-party audit of Xcel Energy’s customer billing complaints? (PUC: McShane)