File #: 13-114    Version: Name:
Type: M - Miscellaneous Status: Agenda Ready
File created: 6/20/2013 In control: PUC Agenda Meeting
On agenda: 12/4/2025 Final action:
Title: *** E,G002/CI-02-2034; Northern States Power Co. d/b/a Xcel Energy E,G002/M-12-383 In the Matter of an Investigation & Audit of Service Quality Reporting - Fraudwise Report; In the Matter of the Petition of Northern States Power Company d/b/a Xcel Energy for Approval of Amendments to its Natural Gas and Electric Service Quality Tariffs Originally Established in Docket No. E, G-002/CI-02-2034. 1. Should the Commission accept Xcel Energy's Annual 2024 Quality of Service (QSP) Report? 2. Should the Commission approve Xcel Energy's proposal to use 50% of the Customer Complaint under performance penalty for bill credits to past due customers? 3. Should the Commission approve Xcel Energy's proposal to use 50% of the Telephone Response Time under performance penalty for deployment of its Live Chat function? 4. Are there other issues or concerns related to this matter? (PUC: McShane)
Attachments: 1. Xcel Annual 2024 QSP Report 5-15-25, 2. Public Comment - Katie Hansel 7-2-25, 3. DOC Comments 7-22-25, 4. OAG Comments 7-22-25, 5. CUB Comments 7-22-25, 6. ECC Comments 7-23-25, 7. Xcel Reply Comments 8-14-25, 8. DOC Reply Comments 8-15-25, 9. OAG Reply Comments 8-15-25, 10. CUB Reply Comments 8-15-25, 11. ECC Reply Comments 8-15-25, 12. Briefing Papers, 13. Revised Decision Option - Commissioner Tuma, 14. New Decision Options 25 and 26 - Commissioner Partridge, 15. Late-Filed Decision Options Table

title

***                     E,G002/CI-02-2034;                     Northern States Power Co. d/b/a Xcel Energy

                     E,G002/M-12-383

In the Matter of an Investigation & Audit of Service Quality Reporting - Fraudwise Report;

In the Matter of the Petition of Northern States Power Company d/b/a Xcel Energy for Approval of Amendments to its Natural Gas and Electric Service Quality Tariffs Originally Established in Docket No. E, G-002/CI-02-2034.

 

1.                     Should the Commission accept Xcel Energy’s Annual 2024 Quality of Service (QSP) Report?

2.                     Should the Commission approve Xcel Energy’s proposal to use 50% of the Customer Complaint under performance penalty for bill credits to past due customers?

3.                     Should the Commission approve Xcel Energy’s proposal to use 50% of the Telephone Response Time under performance penalty for deployment of its Live Chat function?

4.                     Are there other issues or concerns related to this matter? (PUC: McShane)