Legislation Details

File #: Details 2026-202    Version: 1 Name:
Type: CI - Commission Initiated Investigation Status: Agenda Ready
File created: 10/27/2026 In control: PUC Agenda Meeting
On agenda: 11/19/2026 Final action:
Title: *** EG002/CI-26-85 Northern States Power Co. d/b/a Xcel Energy In the Matter of a Commission Investigation into Improving Xcel Energy’s Customer Service Performance. Should the Commission add or modify any customer service requirements to the performance-based regulatory framework that are currently in Xcel Energy’s Quality of Service Plan (QSP)? Should the Commission modify the penalty requirements in the performance-based regulatory framework that are currently in Xcel Energy’s QSP? (PUC: McShane)
Attachments: 1. DOC Initial Comments 3-30-26, 2. OAG Initial Comments 3-30-26, 3. BOMA Initial Comments 3-30-26, 4. CUB Initial Comments 3-30-26, 5. ECC Initial Comments 3-30-26, 6. Xcel Initial Comments 3-30-26, 7. DOC Reply Comments 4-13-26, 8. OAG Reply Comments 4-13-26, 9. CUB Reply Comments 4-13-26, 10. Xcel Reply Comments 4-13-26, 11. Xcel Supplemental Comments 5-6-26, 12. Briefing Papers
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***                     EG002/CI-26-85                     Northern States Power Co. d/b/a Xcel Energy

In the Matter of a Commission Investigation into Improving Xcel Energy’s Customer Service Performance.

 

1.                     Should the Commission add or modify any customer service requirements to the performance-based regulatory framework that are currently in Xcel Energy’s Quality of Service Plan (QSP)?

2.                     Should the Commission modify the penalty requirements in the performance-based regulatory framework that are currently in Xcel Energy’s QSP? (PUC: McShane)