File #: Details 2024-186    Version: Name:
Type: C - Complaint Status: Agenda Ready
File created: 11/6/2024 In control: PUC Agenda Meeting
On agenda: 3/27/2025 Final action:
Title: ** G008/C-24-191 CenterPoint Energy Resources Corp. d/b/a CenterPoint Energy Minnesota Gas In the Matter of the Consumer Appeal of Consumer Complaint 82340. 1. Should the Commission grant the Complainant's request to require CenterPoint to make adjustments to the Complainant's individual account? 2. Should the Commission require CenterPoint to bill customers for utility service and for unregulated products and services separately? 3. If combined billing is allowed, should the Commission require CenterPoint to modify its default order of allocating customer payments between charges for utility service and charges for unregulated business to prioritize all charges for utility service over any unregulated products or services? 4. Should the Commission require CenterPoint to make changes to its customer bills, website, and other communications to clarify the distinction between its regulated and unregulated offerings and to clarify its practices relating to disconnection, payment a...
Attachments: 1. CAO PUBLIC Case Record 5-22-24, 2. PUC Order 10-17-24, 3. CPE Response to Consumer Appeal 11-15-24, 4. CPE Response to Consumer Appeal Correct Ex A 12-12-24, 5. OAG-RUD Initial Comments 12-23-24, 6. CUB and LSAP Initial Comments 12-23-24, 7. CPE Reply Comments 1-28-25, 8. OAG-RUD Reply Comments 1-28-25, 9. CUB and LSAP Reply Comments 1-28-25, 10. Briefing Papers, 11. DOC Letter 3-19-25, 12. New Decision Option 29-Chair Sieben, 13. Joint Parties Preferred DOs 3-26-2025
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**                     G008/C-24-191                     CenterPoint Energy Resources Corp. d/b/a

                                                               CenterPoint Energy Minnesota Gas

In the Matter of the Consumer Appeal of Consumer Complaint 82340.

 

1.                     Should the Commission grant the Complainant’s request to require CenterPoint to make adjustments to the Complainant's individual account?

2.                     Should the Commission require CenterPoint to bill customers for utility service and for unregulated products and services separately?

3.                     If combined billing is allowed, should the Commission require CenterPoint to modify its default order of allocating customer payments between charges for utility service and charges for unregulated business to prioritize all charges for utility service over any unregulated products or services?

4.                     Should the Commission require CenterPoint to make changes to its customer bills, website, and other communications to clarify the distinction between its regulated and unregulated offerings and to clarify its practices relating to disconnection, payment agreements, and billing? (PUC: Moe, McShane)