File #: Details 2021-332    Version: 1 Name:
Type: M - Miscellaneous Status: Agenda Ready
File created: 12/29/2021 In control: PUC Agenda Meeting
On agenda: 1/20/2022 Final action:
Title: ** E015/M-21-790 Minnesota Power In the Matter of Minnesota Power's Petition for Approval of a Variance to the Customer Service Rules Governing Billing Errors. 1. Should the Commission grant a variance to Minnesota Rule 7820.3800 (Electric Utility Billing Errors) in order to approve a refund to a Minnesota Power customer for an overcharge beginning in October 2014? 2. Should the Commission approve the Department of Commerce's proposed "30-day negative check-off" process for billing error variance requests to allow for expedited refunds for some Minnesota Power customers in the future? (PUC: Dornfeld)
Attachments: 1. MP Petition 11-12-21.pdf, 2. DOC Comments 11-30-21.pdf, 3. MP Reply Comments 12-15-21.pdf, 4. Briefing Papers, 5. Proposed Decision Option-Commissioner Tuma

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**                     E015/M-21-790                                                               Minnesota Power

In the Matter of Minnesota Power’s Petition for Approval of a Variance to the Customer Service Rules Governing Billing Errors.

 

1.                     Should the Commission grant a variance to Minnesota Rule 7820.3800 (Electric Utility Billing Errors) in order to approve a refund to a Minnesota Power customer for an overcharge beginning in October 2014?

2.                     Should the Commission approve the Department of Commerce’s proposed “30-day negative check-off” process for billing error variance requests to allow for expedited refunds for some Minnesota Power customers in the future? (PUC: Dornfeld)